Carol’s Creations By Carol Purvis
TERMS & CONDITIONS
(EFFECTIVE January 2023)
Payment Policy:
Payment is Required in FULL upfront before orders are processed & is due upon receipt of your Invoice. If Invoice is NOT paid within 24 hours of receipt, your order will be canceled. (*Unless Otherwise Stated*)
Invoices Will Be Sent Via PayPal:
If you DO NOT have a PayPal Account & prefer to pay with Venmo, CashApp, or Facebook Pay, information is provided at the bottom of your PayPal invoice, & is listed in the “Featured” Section in Carol’s Creations VIP Group, as well as, below:
CashApp: $carolpurviscreations
Venmo: @carolpurvis OR @cwpcreations
Facebook Pay Also Accepted
Turnaround Time (TAT) for Majority of Orders is 14-21 Business Days (Mon.-Fri.): Turnaround Time starts the day after your payment is received. I try my best to get your order out sooner than the stated Turnaround Time, but I may need to Restock your Size &/or Shirt Color, or Transfer & this can take a few days from the Distributor) *The stated Turnaround Time of 14-21 BUSINESS Days DOES NOT include Weekends & Holiday seasons.*
You may request a RUSH Order Service for an Additional Fee of $8.00. (This moves you to the front of the order line, but DOES NOT have any effect on Shipping &/or Delivery).
Returns:
Due to the nature of customized & personal items sold, we do not accept returns, exchanges, or cancellations. However, if you have any concerns or problems with your order once it is delivered, please contact me within 2 Business days so I can assist you in solving the problem.
Shipping:
Shipping for all orders starts at $8.00 & increases depending on the weight of the package. You will receive an email or Message through Facebook Messenger with your Tracking information.
Please note that once I hand the package to the shipping carrier I am no longer liable for the package. If you need updates on Tracking or Delivery Status, please contact the carrier with the provided Tracking number.
I cannot be responsible for packages that are damaged, lost, stolen during shipping or upon delivery, delayed, or sent to an incorrect address provided @ time of checkout.
* The exception to this is if you receive a damaged product. Therefore, I advise you to inspect your order upon receipt & contact me within 2 Business Days of delivery if the item is defective, damaged, or if you receive the wrong item, so that I can evaluate the issue & correct it. Please take pictures of the package upon delivery as they will be requested.*
Disclosure:
Please be sure to review your invoice for accuracy. Orders are completed from information on invoices. If there is a discrepancy, please email me IMMEDIATELY @ cwpcreations@gmail.com
Your Payment of your Invoice is your Agreement & Understanding that everything is correct & you wish to proceed with your order.
Chargeback: If a Chargeback is received you will no longer be able to order with me. Please Reach Out to Me Before Resulting in a Chargeback.
Contact Information: cwpcreations@gmail.com or 912-850-2610
Please Click & Agree to “Terms & Conditions” on the Order Form.